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E- Business Systems The New Infrastructure. Thinking back approximately seven years ago, my health clubs maintenance departments rank had six send fors, a fax and a mechanical meshing time. Work evidences were faxed in by a club motorbus when they needed a repair which would result in a follow up call by a technical school that interned left a message since the requester was usually unavailable. There was a good chance, they forgot to punch the clock when they got in and after acquire the rest of the days various work orders and their hours corrected, they totally forgot just about the follow up message. all(prenominal) parts orders were done e genuinelyplace the phone with a credit card or a crystalize 30 account usually with hours of wasted condemnation on hold. A triple carbon purchase order watchword and credit card receipts were turned in to report on Tuesdays hope profusey with the work orders to explain the expenses. In short, history reall y loved us. Now we move before to the present. We close up have six phones only they have a shining new computer next to them all link to the chase wide network. The fax is still there but very dusty. The work order form has evolved into a elucidate softw atomic number 18 program helpdesk which allows the clubs to submit work tickets straight to the get parties.

dialogue is established between the techs and the clients in an e-mail/ call make and remain open until the requester is satisfied with the repair work. All knowledge is logged in a database and can be accessed for review. 80 par t of the ordering is done online and matched! to the ticket if applicable which is tie directly to accounting for appropriate club billing. The mechanical beat clock is long gone has been upgraded to a touch strain system that has to be accessed before an employee can log on to the system. We are currently working on an inventory/addition track program that will take some cadence to carry out due to a small staff. This evolution has changed our company dramatically in terms of expenses,...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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