How Best to Manage Change in the Bpo Sector , a Case Study

CHAPTER 1: INTRODUCTION 1.1 BPO sector in Mauritius As give tongue to in the website offshoring times, it is in 2003 that Mauritius has decided to diversify its economy which traditionally relied on manufacturing, agricultural, tourism and financial sectors. Making Mauritius a knowledge-based, high technology cyber island and so got on the move with the aim of making Mauritius a strategic regional hub for Information Communication Technology (ICT), BPO and other development technology go. Foreign direct investment lo surroundy followed suit. Since 2004, it is the Outsourcing & Telecommunications association of Mauritius (OTAM) that regroups the call centres and the BPO operators in Mauritius. Currently, 22 members are registered with OTAM. Mauritius has been investing a lot in the building of cyber towers and business parks to offer the appropriate structure to make the country become a cyber island. In addition to this, as mentioned in an article ensnare by Jaso n Benedict in Momentum Magazine, Mauritius is well on there way to make this vision a secular concern as Mauritius has IP protection legislations and has liberalised telecommunications. This is a honorable value for Mauritius as many African countries are involuntary to grapple such step.

Another advantage that makes Mauritius an attractive grade for BPO and call centre services for the Francophone world is its bilingual workforce. In addition, wear out follow is lower compared to other francophone countries. concord to Jason Benedict, the ICT sector in Mauritius is very successful with an annual result rate of 25 % and the market is already occu! pied with hundreds of firms, including several(prenominal) major ICT players. This growth is bound to increase with the financial crisis in the world, as the European companies in score to reduce cost will develop transferring some of their business operations to outback(a) provider give care the call centre services in Mauritius. 1.2 Company profile: Airmate Ltd Airmate Ltd is a freshly...If you want to unhorse a full essay, order it on our website: OrderCustomPaper.com

If you want to get a full essay, visit our page: write my paper