
13) The following are the most active in implementing CRM: leading-edge technology, the financial services and telecommunications industries because customers can easily hang on to other services provider. Heres an example: If I go to the bank and the teller deposited my money into someone else account, than I would switch banks; therefore if a bank uses CRM I could continue to use their service instead of switching providers. Heavy manufacturing are less(prenominal) active in implementing CRM because they are less involved with customers. According to the CRM Definition and Solutions by Thomas Wailgum the further an industry is off from the end customer, the less important CRM is. (Wailgum) If you want to get a full essay, order it on our website: Ordercustompaper.com
If you want to get a full essay, wisit our page: write my paper
No comments:
Post a Comment