Hank Kolb Director Of Quality Assurance

Group 1|
Case 2: Hank Kolb, Director of bore Assurance
|
January 18, 2011|

Karen CastroFerrzobel DangananErica ManuelEJ SarsozaKarina Soliman|

I. Point of View
The group is taking the point of view of Hank Kolb, theatre director of prime(prenominal) assurance for a manufacturing plant presenting to general manager, Mr. Morganthal.

II. line Analysis
Hank Kolb was hired to take over the quality assurance of a manufacturing phoner. He felt that there was a problem by dint of the following symptoms
* Employees complacency with product quality
* Low quality outputs as seen in the incident of the high pressurized cans
* Hiring of Hank Kolb, evidence that there is a problem to be addressed
* Prioritizing meeting production quota than product quality and customer safety.

III. Problem Statement
What should Hank Kolb do to purify the 4Ms to improve product quality, and in the long run improve the companys attitude towards quality so as to be suitable to satisfy customers and be able to compete in effect in the market?
IV. Areas for Consideration
Through the Ishikawa diagram (Figure 1), the group was able to pinpoint key areas where the company could improve on to be able to reach the goal of improving product quality.





Manpower
* scummy work ethic
* Managers are non unbending enough and workers do not care about product quality. It seems as if they do not have the right attitude towards work as seen in their poor work ethic and great neglect of responsibility and initiative.
* Quantity over quality mindset
* The employees are overly focused on reaching the production quota and making lolly that they tend to for commove to ensure the quality of their products
Machine
* Filling equipment
* The equipment is not designed to perform the process that it is currently doing thus do a lot of maintenance and repair expense.
Method
* No strict implementation of protocol
* The employees are often complacent with the...If you want to get a full essay, order it on our website: Ordercustompaper.com



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